Shipping Policy

CHANAS 

At Chanas, we are committed to delivering your premium leather goods safely and promptly. Please review the following shipping terms and conditions before placing your order.

1. Processing Time

• All orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• You will receive an email confirmation with tracking details once your order has been shipped.

 

2. Shipping Methods & Delivery Time

We partner with reliable courier services to ensure timely and secure delivery.

Estimated delivery time:

• Domestic (Thailand EMS): 2–5 business days after dispatch

• International: 7–14 business days after dispatch (depending on destination and customs clearance)

Please note: Delivery times are estimates and may vary due to factors beyond our control, including courier delays, customs inspections, or weather conditions.

3. Shipping Fees

• Shipping costs are calculated at checkout based on your delivery address and package weight.

• Free shipping promotions may be offered periodically on orders meeting minimum purchase requirements — details will be announced on our website and official channels.

4. Tracking Your Order

• Once your order ships, you’ll receive a tracking number and courier information via email.

• You can monitor your shipment’s progress online using the tracking link provided.

• If you experience any issues tracking your order, please contact us at our Email: th.chanas@gmail.com or LINE OFFICIAL "@Chanas".

5. Order Modifications & Cancellations

• Before shipping: If you need to modify or cancel your order, please contact us immediately at our Email: th.chanas@gmail.com or LINE OFFICIAL "@Chanas". We’ll do our best to accommodate your request if the order hasn’t been dispatched.

• After shipping: Once an order has shipped, it cannot be cancelled. Please refer to our Returns & Refunds Policy for post-delivery options.

⸻

6. Customs, Duties & Taxes (International Orders)

• International shipments may be subject to import duties, taxes, or customs fees determined by your country’s regulations.

• These charges are not included in the product price or shipping cost and are the responsibility of the recipient.

• Customs clearance procedures may cause delivery delays beyond our estimated timeframes.

⸻

7. Lost, Stolen, or Damaged Packages

We take every precaution to ensure your order arrives in perfect condition.

Please note: Once a package is handed to the courier and marked as delivered, Chanas Co., Ltd. cannot be held responsible for theft or loss occurring after delivery. We recommend choosing a secure delivery location or requiring a signature upon delivery.

⸻

8. Undeliverable Packages

If a package cannot be delivered due to:

• Incorrect or incomplete address information

• Multiple failed delivery attempts

• Refusal to accept the package

The package will be returned to us, and the customer will be responsible for:

• Original shipping fees (non-refundable)

• Return shipping costs charged by the courier

• Re-shipping fees if the customer wishes to have the order sent again

⸻

9. Address Accuracy

Please double-check your shipping address before completing your order.

• We cannot be held responsible for delays or losses caused by incorrect, incomplete, or undeliverable address information.

⸻

10. Restricted Shipping Destinations

Currently, we ship to most countries worldwide. However, some remote areas or regions with shipping restrictions may not be available. If you’re unsure whether we ship to your location, please contact us before placing your order.

⸻

Contact Us

For any shipping-related questions or concerns, please reach out to our customer support team:

Chanas 365 Co., Ltd. 
Alma link Building (17th Floor) 
25 Chit Lom Rd, Lumphini,
Pathum Wan, Bangkok 10330

Tel: 094 159 5146

Email: th.chanas@gmail.com

LINE OFFICIAL: @CHANAS

(Business Hours: Weekday 8AM - 5 PM)

We’re here to help ensure your Chanas leather goods reach you safely!